Warranty provider: Applied Technology Ltd, trading as Oxygens
Address: Excelsior House, Mucklow Hill, Halesowen, B62 8EP
Email: info@oxygens.co.uk
This warranty applies to eligible products purchased directly from Oxygens for delivery and use within the United Kingdom, where these terms were provided before purchase.
It covers defects in materials and workmanship arising during normal use in accordance with the product’s supplied operating instructions, training and maintenance requirements.
This warranty is additional to your statutory rights and does not exclude, restrict or replace them. Consumers may have rights concerning faulty goods after the warranty period or operating-hour allowance has expired.
Existing purchases remain subject to the warranty terms applicable when the order was placed. Changes to this policy do not retrospectively reduce existing cover.
| Product | Warranty period |
|---|---|
| New softshell chamber | 2 years or 1,000 operating hours, whichever occurs first |
| Used, refurbished or ex-demonstration softshell chamber sold by Oxygens | 1 year or 1,000 additional operating hours, whichever occurs first |
| Winslet hardshell chamber | 10 years or 5,000 operating hours, whichever occurs first |
| Oxygen concentrator supplied as part of a Winslet system | 3 years or 2,000 operating hours, whichever occurs first |
| Other electrical equipment supplied by Oxygens | 2 years, unless different cover was expressly agreed in writing before purchase |
Warranty time periods begin on delivery, or completion of installation where installation by Oxygens forms part of the order.
Chamber cover applies to the chamber assembly. Concentrators and other electrical equipment have the separate warranty periods stated above.
For used softshell chambers, the 1,000-hour allowance is additional to the recorded operating hours at handover.
Different or extended warranty arrangements must be expressly agreed in writing before purchase.
Operating hours are the cumulative running hours recorded by the designated meter or controller for the relevant chamber or concentrator. Chamber and concentrator hours are assessed separately.
Oxygens will identify the relevant recording method and record the starting reading at handover. Where no suitable meter is fitted, an alternative recording method must be agreed in writing before purchase.
Customers must retain reasonable usage records and must not reset, disconnect or interfere with hour meters or operating records.
Any meter fault must be reported promptly. Where readings are unavailable, operating hours will be assessed reasonably using available controller data, usage records and service history. A faulty meter or missing record does not, by itself, establish that the allowance has been exceeded.
A service, repair or component replacement does not reset the original warranty’s operating-hour allowance.
For an accepted warranty claim, Oxygens will arrange repair or replacement of the defective component, including necessary parts and labour, without charge.
Replacement components may be new or professionally refurbished, provided they are of equivalent or better specification and performance.
A component fault does not automatically entitle the customer to a complete replacement system. The appropriate remedy will depend on the fault, repairability and applicable legal rights.
Warranty work will be completed within a reasonable time. Consumers’ rights to remedies without significant inconvenience remain unaffected.
The chamber and its associated air and oxygen equipment must be serviced by Oxygens at intervals not exceeding 12 months.
The first service is due within 12 months of delivery or installation, as applicable. Subsequent services are due within 12 months of the previous service, or sooner where the supplied product maintenance schedule requires it.
Customers must:
Routine servicing, maintenance and consumables are chargeable unless expressly included in the purchase or a service agreement. Applicable servicing charges and arrangements will be disclosed before purchase and confirmed before each service is booked.
Oxygens may authorise another suitably qualified service provider in writing. If Oxygens cannot provide servicing within a reasonable period following a timely request, it will agree a revised appointment or an authorised alternative.
Customers will not lose warranty cover solely because of a servicing delay caused by Oxygens.
Damage or failure caused or materially contributed to by overdue servicing, inadequate maintenance or incorrectly performed servicing is excluded. An unrelated manufacturing defect will not be rejected solely because a service was missed or performed by another provider.
Annual servicing does not replace daily checks, separately required examinations or other applicable safety obligations.
Customers must ensure that:
Failure to meet these requirements may affect cover where it caused or materially contributed to the claimed fault.
This warranty excludes:
An exclusion applies only to the extent that the excluded circumstance caused or materially contributed to the fault. It does not automatically cancel cover for unrelated defects.
Zips, seals, windows, hoses, valves and similar components remain covered for manufacturing defects during the applicable warranty period. Normal wear and damage caused by misuse are excluded.
Zips, seals and framework are not weight-bearing and must not be used as handholds, lifting points or supports when entering, leaving or moving the chamber.
Do not stand, jump or place concentrated body weight on unsupported chamber walls, folded chamber material or collapsed sections. Use only the designated entry, floor and seating areas in accordance with the supplied instructions.
Do not drag the chamber, trap its material beneath furniture, compress it under heavy objects, or fold and store it contrary to the supplied handling instructions.
Damage caused by these actions—including punctures, abrasion, tears and excessive localised creasing—is excluded where the cause is reasonably established.
A crease or fold alone does not establish misuse. Damage arising during normal inflation, deflation, entry, exit or handling in accordance with the supplied instructions will be assessed for a possible defect.
Contact info@oxygens.co.uk promptly and provide:
Do not continue using equipment where damage may affect pressure containment, electrical safety or safe operation. Do not perform tests or repairs unless instructed by Oxygens.
Oxygens may reasonably inspect the equipment before deciding whether a claim is covered. Where a claim is declined, we will explain the reasons and supporting findings in writing.
Oxygens will agree whether inspection or repair takes place on site or at its workshop.
For an accepted warranty claim, Oxygens will meet reasonable and necessary inspection, collection, transport, parts and labour costs within the warranty territory, using arrangements agreed with Oxygens.
If a fault is not covered, any proposed inspection, transport or repair charges must have been explained and agreed in advance. No chargeable repair will proceed without the customer’s agreement.
Customers should not arrange third-party repairs or transport expecting reimbursement without prior agreement, except where applicable law provides otherwise.
Repairs and replacement components supplied under this warranty are covered for the unexpired portion of the original warranty. They do not automatically restart its time period or operating-hour allowance.
Any additional cover will be confirmed in writing. This does not restrict statutory rights relating to the original goods, replacement goods or repair services.
A goodwill repair or replacement does not automatically create an entitlement to further goodwill assistance. Any conditions attached to goodwill assistance must be agreed in writing and cannot remove statutory rights.
This voluntary warranty is provided to the original purchaser and is not transferable unless Oxygens agrees otherwise in writing.
Where Oxygens resells a used chamber, the purchaser receives the used-product warranty stated in their purchase documents.
Nothing in this warranty excludes or limits liability for:
For consumers, this warranty does not exclude liability for losses for which Oxygens is legally responsible.
For business purchasers, separately agreed limitations of liability are set out in the applicable business sale contract and remain subject to applicable law. This warranty does not itself provide compensation for business interruption, lost bookings, revenue or profits; it does not remove any entitlement available under that contract or applicable law.
This warranty is governed by the law of England and Wales. Consumers retain any mandatory protections and rights to bring proceedings in their home jurisdiction that apply under UK law.
For warranty enquiries or a copy of the terms applicable to your purchase, contact:
Applied Technology Ltd trading as Oxygens
Excelsior House
Mucklow Hill
Halesowen
B62 8EP
Email: info@oxygens.co.uk