When hiring specialist wellness or oxygen equipment, it’s natural to wonder why there’s an installation fee, or why self-collection isn’t an option. At Oxygens, transparency and safety are at the heart of what we do — so here’s a quick look at what’s included in your installation service, and why professional setup is essential.
It’s More Than “Delivery” — It’s a Full Engineer Service
Our installation fee isn’t a delivery charge in the traditional sense. Each setup is carried out by a qualified engineer who:
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Delivers the equipment safely to your location.
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Installs and assembles the chamber and concentrator to manufacturer standards.
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Tests and calibrates the system to ensure it’s performing correctly.
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Provides full user training, showing you how to operate it safely and get the best results.
This process takes time, expertise, and the right equipment — far more than a courier drop-off.
Ensuring Safety and Compliance
Hyperbaric and oxygen therapy equipment operates under specific pressure and electrical requirements. Improper setup can lead to performance issues or safety risks.
By having an engineer complete your installation, we ensure that:
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All components are securely connected and pressure-tested.
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Electrical and ventilation requirements are met.
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You understand how to enter, exit, and operate the chamber safely.
It’s this attention to detail that keeps your equipment compliant and your warranty fully valid.
Ongoing Support for the Lifetime of Your Hire
Your installation fee also covers lifetime technical support for your hire. Our engineers remain on hand to assist with:
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Troubleshooting and maintenance questions
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Performance checks or recalibration
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Any relocation or reinstallation needs
In other words, the installation cost includes future peace of mind — not just the initial setup.
Why Customer Collection Isn’t Available for Hired Equipment
Although collection might seem convenient, hired equipment is not appropriate for self-transport or self-installation.
Each chamber and concentrator remains our responsibility during the hire and for our insurance and safety compliance it must be correctly positioned, connected, and tested by a trained engineer before use.
Allowing customer collection could:
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Risk equipment damage during transit
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Compromise warranty coverage
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Create safety risks if installation steps are missed
For these reasons, we only offer engineer delivery and installation to maintain the highest standards of safety and support.
In Summary
Your installation fee ensures:
✔️ Safe and compliant setup by a qualified engineer
✔️ Full operational testing and user training
✔️ Lifetime technical support and warranty protection
It’s not just a delivery — it’s a complete professional service that guarantees you get the best performance, safety, and confidence from your hire.