At Oxygens, we like to keep things as smooth and transparent as possible. To help you know exactly what to expect, here’s a quick overview of how our sales process works – from quote to delivery.
1. Sales Agreement
Once you’ve decided to go ahead with your order, we’ll send you a Sales Agreement. This is a simple document outlining what we’re providing and the agreed details.
There’s no need to print, sign, and scan anything – our system allows you to sign electronically, and it automatically returns the signed copy to us. Easy and paper-free!
2. Invoice Creation
Once we receive your signed Sales Agreement, we’ll create and send your invoice. This can take 1-2 days. Feel free to check in to see if there’s a wait time.
3. Payment and Order Confirmation
Your order officially begins once payment is received. This step confirms your order and secures your place in our production schedule.
4. Delivery Timescales
Delivery and build times are always calculated from the date of payment, not from the initial enquiry.
For example:
If you enquire about a Winslet and we estimate a 6-week build time, that estimate is based on the assumption that payment is made immediately.
If payment takes an extra 2 weeks to arrive, the build time still remains 6 weeks – meaning your delivery will be 8 weeks from your first enquiry, or 6 weeks from your payment date.
This helps us provide accurate delivery dates and manage every order fairly and efficiently.
5. Why We Do It This Way
Starting production only after payment ensures materials are allocated correctly, build slots are confirmed, and your order gets the attention it deserves. It also helps us maintain the quality and timing we’re known for.
In short:
Signed agreement → Invoice → Payment → Build & Delivery
It’s simple, transparent, and designed to make your experience with us as stress-free as possible.