Buy With Confidence
At Oxygens, we understand that investing in a hyperbaric oxygen therapy system is a significant decision. Our team is here to support you every step of the way, ensuring you choose the right solution for your needs.
Because these are specialist systems, we always recommend speaking with us before purchasing to ensure complete confidence in your decision.
Order Cancellation Before Dispatch
If you change your mind, you can cancel your order within 7 days, provided it has not yet been dispatched.
- No cancellation fees apply
- Full refund issued promptly
Returns After Delivery
If your order has already been delivered and you decide not to proceed:
- Returns are accepted within 7 days of delivery
- Items must be returned unused and in original packaging
- A restocking fee will apply
Restocking Fees
10%
of the product value
£295
fixed fee
This reflects the specialist handling, inspection, and reconditioning required for these systems.
Faulty or Defective Products
In the unlikely event of a fault:
- We will arrange repair, replacement, or refund
- Fast, UK-based support
- Minimal disruption to you
Your peace of mind is our priority.
Exchanges
We are happy to offer exchanges, subject to availability and product condition.
Refund Processing
- Refunds are processed within 7 days of receiving the returned item
- Refunds are issued via your original payment method
Our Commitment to You
Unlike many suppliers, we provide:
- UK-based support
- Guidance before and after purchase
- Reliable, serviceable systems
- Ongoing customer care
We are here to ensure you make the right decision — not just a quick one.
Need Advice Before Ordering?
If you have any questions or want to ensure this is the right solution, speak to our team before ordering — we’re happy to help.